Contact Us

  • I can't log in! How do I reset my password?
    • Passwords are case-sensitive. This means upper and lowercase matter. Make sure "Caps Lock" is off on your keyboard.
    • If you are copying/pasting your password into the field, try typing it in manually.
    • Your web browser must accept cookies to authenticate your login.
    • If you have forgotten your password you can reset it here.
  • For guests — is the recipient immediately notified of my gift?
    Yes, our system automatically alerts the Member(s) via email of a gift as soon as a gift is given (unless they have opted out of this notification). In addition, the Member account will be updated with your new gift(s). You do, however, have the ability to mark gifts as "anonymous" during the process. The Member(s) will still be notified they received a gift but will not know who provided it until you notify them.
  • How do I cancel/remove my account?
    You can deactivate your account by logging in, clicking "Edit" and setting "Account Status" to "Inactive". An inactive account has a disabled registry page and is removed from all searches and directories. No one will be able to find, view, or otherwise interact with the registry page of an inactive account.

    If you wish to fully remove your account from our system, please email us the answer to your security question. If you forget what your security question is, email us with the primary name or email address on the account and we will respond with the question. Only accounts that have received no gifts can be totally removed. Due to U.S. Federal regulations, if you have received gifts and redeemed them, we are required to keep your account accessible for (24) months. You can, however, always make the account inactive as described above.

Please also see our Frequently Asked Questions page for answers to more questions you may have. If you need to contact us regarding an issue not covered elsewhere, just fill out the form below and someone will get back to you as soon as possible, usually within one business day. Thank you!

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Monday to Friday, 9 a.m. to 5 p.m. EST
(Except US Holidays)


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NOTE: For fastest service, please contact us using the email form above.